30-Day Trial Policy

We believe Vibofrost can bring real delight to your daily routine, which is why we offer a 30-day risk-free trial—so you can experience the difference with total peace of mind.

 

Product Trial Periods:

• All Slushie Systems: 30 days
• All Accessories: No trial period

 

Trial Details:

• The trial period begins on the date of delivery and lasts for 30 days.

• If you are not satisfied during the trial period, you may request a return.

• Returned products must be in their original packaging, with all accessories included, and without significant damage or excessive wear.

• Please note that trial period returns will not be accepted if the product has any signs of human-caused damage.

• To ensure fairness, each household is limited to one trial per product series.

 

How to Return:

1. Contact our support team first to obtain return authorization. Once approved, we will provide a return label, and the corresponding shipping cost will be deducted from your refund.

2. If you are not completely satisfied, please contact our support team within 30 days of receiving your order. Provide your order number, product photos, and the reason for the return. If applicable, please include a video demonstrating any defects or malfunctions.

3. Securely pack the item, ensuring it is in its original packaging, and include your order number, name, and reason for return inside the package.

4. Once we receive and inspect the returned item, We will process a refund within 1–5 business days, The exact time for the funds to appear will depend on your payment method.

5. Return shipping costs:

• If the return is due to customer reasons, the customer is responsible for the shipping fee, which will vary based on the carrier chosen.

• If the return is due to product defects or incorrect items sent, Vibofrost will cover the return shipping costs.

6. Returns sent without prior approval will not be accepted.

For more return details, please check here.

At Vibofrost, we’re here to elevate your everyday with smooth, refreshing slushie moments. From high-performance machines to responsive support, everything we do is built around your satisfaction. Discover the joy of effortless blending—join the Vibofrost family and taste the difference today!